# Return & Refund Policy – Shoefy
At Shoefy, we strive to deliver high-quality sneaker care products. If you are not completely satisfied with your purchase, we’re here to help.
## 1. Return Eligibility
* Returns are accepted within **7 days** from the date of delivery.
* The product must be **unused, unopened, and in its original packaging**.
* Products that are used, damaged, or not in original condition are **not eligible for return**.
## 2. Non-Returnable Items
The following items are not eligible for return:
* Used shoe cleaners or whiteners
* Products damaged due to improper use
* Items purchased under clearance or special offers
## 3. Return Process
To initiate a return:
* Contact us at [[shoefyindia@gmail.com](mailto:shoefyindia@gmail.com)]** with your order details**
* Provide clear images if the product is damaged or defective
* Our team will verify and guide you through the return process
## 4. Refund Policy
* Once we receive and inspect the returned product, we will notify you of the approval or rejection.
* If approved, the refund will be processed within **5–7 business days**.
* The refund will be credited to your original payment method.
## 5. Damaged or Defective Products
If you receive a damaged or defective product:
* Notify us within **48 hours** of delivery
* Share images/video proof for quick resolution
* We will provide a replacement or full refund at no extra cost
## 6. Return Shipping
* Customers are responsible for return shipping costs unless the product is defective or incorrect.
* Shipping charges (if any) are non-refundable.
## 7. Contact Us
For any questions or support, please contact:
📧 Email: [[shoefyindia@gmail.com](mailto:shoefyindia@gmail.com)]
📞 Phone: 9497412427
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**Shoefy** reserves the right to update or modify this policy at any time without prior notice.
